At Madeline Journeys, we want you to be fully satisfied with your purchase of camping gear, hiking gear, and luggage. If you are not happy with your order, we offer a straightforward return and refund process.
Returns
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You may request a return within 7 days of receiving your order.
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Products must be unused, in their original packaging, and in the same condition as received.
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Customers are responsible for return shipping costs unless the item delivered was damaged or incorrect.
Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed through the original payment method. Since we operate only on Cash on Delivery (COD), refunds will be issued as a direct cash reimbursement or store credit, depending on your preference.
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Refund processing may take up to 7–10 business days after we receive the return.
Non-Returnable Items
Certain items may not be eligible for return, such as:
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Products that have been used or damaged by the customer
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Items without original packaging
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Clearance or final sale items
Contact Us
If you wish to request a return or have any concerns regarding refunds, please reach out to us at [email protected].